Pricing
Our tiered pricing structure reflects the education and experience level of each stylist. Rates are based on both formal training and hands-on expertise.
Consultations
We offer consultations and quotes before starting any service to ensure full satisfaction. Please note that refunds are not provided for a change of mind. If the agreed result is not met, we will take reasonable steps to address it.
Non-Discountable Services
Certain services — including post-colour blow-dries, specialty services, additional styling, and treatments — are not eligible for discounts. Discounts also cannot be combined with other offers or promotions.
Sundays & Public Holidays
Due to staff penalty rates, no discounts apply on Sundays or public holidays. A 10% surcharge is applied to all services on these days.
Deposits
New guests, online bookings, and specialty services require a deposit to secure the appointment.
Cancellations
We require a minimum of 48 hours’ notice for cancellations. If cancellation occurs within 48 hours or in the case of a no-show, any deposit paid will be non-refundable.
Confirmations
Appointment confirmation messages are sent via text or email. We reserve the right to cancel any appointment that is not confirmed.
Payment Methods
We accept cash, EFTPOS, Visa, Mastercard, American Express and Afterpay (terms apply). A surcharge may apply for some credit card transactions.
Refunds & Exchanges
Refunds are not provided for a change of mind.
Thank You
We appreciate your choice to trust us with your services.
Our tiered pricing structure reflects the education and experience level of each stylist. Rates are based on both formal training and hands-on expertise.
Consultations
We offer consultations and quotes before starting any service to ensure full satisfaction. Please note that refunds are not provided for a change of mind. If the agreed result is not met, we will take reasonable steps to address it.
Non-Discountable Services
Certain services — including post-colour blow-dries, specialty services, additional styling, and treatments — are not eligible for discounts. Discounts also cannot be combined with other offers or promotions.
Sundays & Public Holidays
Due to staff penalty rates, no discounts apply on Sundays or public holidays. A 10% surcharge is applied to all services on these days.
Deposits
New guests, online bookings, and specialty services require a deposit to secure the appointment.
Cancellations
We require a minimum of 48 hours’ notice for cancellations. If cancellation occurs within 48 hours or in the case of a no-show, any deposit paid will be non-refundable.
Confirmations
Appointment confirmation messages are sent via text or email. We reserve the right to cancel any appointment that is not confirmed.
Payment Methods
We accept cash, EFTPOS, Visa, Mastercard, American Express and Afterpay (terms apply). A surcharge may apply for some credit card transactions.
Refunds & Exchanges
Refunds are not provided for a change of mind.
Thank You
We appreciate your choice to trust us with your services.
