Frequently asked questions

What services do you offer?

We provide a comprehensive range of hair services, including precision cutting, colouring, styling, hair extensions and specialised treatments. Our services are designed for all hair types and preferences, so every client receives personalised care.

Are your services suitable for all hair types and styles?

Yes. Our stylists are trained to work with all hair types and lengths. Whether you’re after a classic look, a modern style or something uniquely yours, we’re here to help you get there.

What hair care products do you use?

We use premium professional brands known for their quality and results, including Keune colour and the So Pure organic range, so your hair stays healthy as well as beautiful.

Do you offer hair extensions?

Yes. We offer high-quality Remy human hair extensions, including tape, weft and keratin bond options. Our extensions are applied by trained professionals for a natural look and feel.

Can I get a consultation before booking a service?

Absolutely. We offer consultations to talk through your hair goals and recommend the right services, so the result matches what you have in mind.

What payment methods do you accept?

We accept cash, EFTPOS, Visa, Mastercard, American Express and Afterpay. A surcharge may apply to some credit card payments.

Do you have a cancellation policy?

Yes. We ask for at least 48 hours’ notice to cancel or reschedule. Cancellations within 48 hours and no-shows may forfeit the deposit.

Are children allowed in the salon during appointments?

We welcome clients of all ages. For young children, we recommend arranging other care during your appointment so everyone can enjoy a relaxing visit.

How can I book an appointment?

Book online any time with the “Book now” button, or call us on (02) 8084 1505. We look forward to seeing you.

What if I’m not fully satisfied with my appointment?

Your satisfaction is our priority. If you’re not completely happy with your result, we’re here to help.

Please let us know within 7 days of your service and we will gladly work with you to put it right.

Still have a question?

Call or email us and we’ll be happy to help.

Read our full salon policy

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